RIGHT OF RETURN
If you wish to return a product or part of your order products, you must notify us in writing through the contact form or by faxing or by calling the customer service at the phone. Tel.1: 210 6640932 | Tel. 2: 210 6029962 | Fax. : 210 6640932 | to confirm the cancellation. You should take this decision within 14 calendar days of receiving your order.
If the reason you wish to return the product due to a defect you should inform us immediately within 48 hours and also send us to the email: mvlavian@otenet.gr photo of the defect,
- know that you are not acting for distrust of your side. The photos help us communicate with our suppliers as well as to resolve any qualitative issues faster. In these cases the photograph of the object is the best solution.
- If the reason for the refund is a defect or damage during transport, the mvlavianos.gr is responsible for the return expenses if the shipping company mvlavianos.gr
- However, if the order was handed over by the customer with a carrier of its choice, mvlavianos.gr is not responsible for any damage or defect that the product or products have suffered during transportation.
- If you wish to return the product or products you ordered for someone else, then the shipping costs of the product refund are not covered by mvlavianos.gr and charge the customer.
- Reimbursed money does not include initial shipping costs.
Also products that are listed as ordered are not refunded. - We are sorry, but we do not accept returns to special orders (eg special size lounges, wardrobes in special colors, etc.), linen with open packages (eg covers, pillows and mattresses, etc.), products ordered exclusively for you, whether from domestic or foreign suppliers / manufacturers.
Prerequisites for returning products:
The product has not been used
The product is accompanied by its original packaging and all its contents
For items that have special factory packaging, their packaging should not be tampered with or damaged.
Do not remove any stickers or brand labels, etc. that the products may have on them
In any case, the products you wish to return must be accompanied by the necessary legalization documents and receipts.
order cancellation
Without limitation of the Article 9 Disclosure provisions, the order can be canceled in the following cases: Before the order is completed, during the online ordering process you can take back and remove the quantities of products from your cart. However, you should contact our company by sending an email to mvlavian@otenet.gr and by telephone to confirm your cancellation.
If the online order has been completed but has not yet been shipped, the product must be called on the same day or at most within 24 hours at the company’s phone numbers: Tel.1: 210 6640932 | Tel. 2: 210 6029962 | Fax. : 210 6640932 | to cancel your order.
After receiving the product, call us Tel. 1: 210 6640932 | Tel. 2: 210 6029962 or contact the site’s e-mail form explaining why you wish to cancel your order.
A partner will serve you immediately and will inform you of your choices.
If your order has already been invoiced and you wish to cancel it then please contact Customer Service at Tel.1: 210 6640932 | Tel.2: 210 6029962 and give your order details. Also, if the order is invoiced and is now routed for delivery, the return costs are borne by the customer.
For RETURN APPLICATION or ORDER CANCELLATION, please fill out the form below to request a Product Return Approval Number to review your proposal.